SHIPPING & RETURNS
Shipping Policy
SHIPMENT PROCESSING TIME
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All orders are processed within 7-14 business days. Orders are not shipped or delivered on weekends or holidays. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Due to Covid-19 pandemic the delivery timeline can get impacted, we will try our best for expediting the delivery. Please bear with us in case of delay
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SHIPPING RATES & DELIVERY ESTIMATES
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For an easy and hassle free experience of our customers we have a zero rate shipping policy. We have used an algorithm based on the amount you are shopping and everything get inclusive with the final price.
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SHIPMENT CONFIRMATION & ORDER TRACKING
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You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
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CUSTOMS, DUTIES AND TAXES
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Afterlife Projects is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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DAMAGES
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Afterlife Projects is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
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Return & Exchange Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at projectsafterlife@gmail.com. If your return is accepted, we’ll send you a confirmation, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at projectsafterlife@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like intimate goods or custom made-to-order pieces(such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Shipping
To return your product, you should mail your product to the address listed with your return authorisation number. Pease ensure this is marked clearly and visibly on the package as 'RETURNED GOODS'. This is a requirement by custom office of every country.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
While shipping you should consider using a trackable shipping service or purchasing shipping insurance for expensive products. We don’t guarantee that we will receive your returned item.